Rename the last used .ems data file to hide the file from opening on startup.

In the CAD application try:

1. Try menu Help | Video Troubleshooting to check for video driver compatibility.
2. Even if the above test passes try indicating that the test failed and follow the instructions.
3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

If you are running Windows 98 or Millenium:

1. Find on the web and install the software pack that updates the user interface to Windows XP.
   

In the CAD application try:

1. Menu Help | Video Troubleshooting to see if there is a video compatibility issue.
2. Even if the above test passes try indicating that the test failed and follow the instructions.
3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.
4. Try converting some of your lines to Comments To Machinist to isolate where the problem is. This also allows you to place an order if needed.
   

In the CAD application try:

1. Menu Help | Video Troubleshooting to see if there is a video compatibility issue.
2. Even if the above test passes try indicating that the test failed and follow the instructions.
3. Update your video driver: 
1. Start | Control Panel | System or System and Security
2. Device Manager | Display Adapters
3. Right click on adapter | Properties | Driver tab
4. Update driver
4. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

Please click here.

If the Job | Price command does not lead to a price it might be because an error is blocking the process. For example, if you did not specify a material a price cannot be computed. To resolve such issues, please resolve relevant error messages. Also see the solution on this page about freezing during pricing.

For common download/install issues please see Download / Install Troubleshooting.

Please see the list of ways you can get assistance.

Although most designs running on computers under three years old should take less than a couple of minutes to analyze and price, some designs can take substantially longer - as much as 20 to 30 minutes or more. If your computer appears to be frozen give it more time. If you have a design with a large number of repeating features, such as a 10 x 10 matrix of 100 holes, consider changing most of the elements to Comments To Machinist to allow the pricing system to complete faster. You can then revert those elements before placing the final order, or leave them as Comments To Machinist with a note such as "Machine these lines per the sample". You can also estimate the price by checking the change in price when you revert one of the elements. Even if you don't have a complex part or repeated pattern you can often make a design pass the pricing mechanism by progressively changing lines to Comments To Machinist. If you are unable to price even after commenting lines, please send your design to eMachineShop via CAD menu Help | Troubleshooting, for analysis.

  Click here.

Try turning off snap-to-lines except when really needed. Also see the other solutions above about slowness.

Try to resolve as many warnings as you can - especially the ones that begin with "Error". If you can't resolve some warnings you can still place your order. The less warnings you have, the more likely your order will be accepted.

Uncheck Edit | Preferences | General | Tracing Paper.