In the CAD application try:

1. Menu Help | Self Test to see if there is a video compatibility issue.
2. Even if the above test passes try indicating that the test failed and follow the instructions.
3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

If you are running Windows 98 or Millenium:

1. Try to find on web and install the software pack that updates the user interface to Windows XP. 

If you can't resolve the analyzer messages consider trying this approach:

1. Make a backup copy of your design.
2. Delete each line - one at a time - not all together.
3. Repeat for each view.
4. Use Edit | Undo to add one line back to the drawing.
5. See if the design passes the Analyzer.
6. If it passes, continue Undoing the deletions. If you find a line creating trouble change it to Comments To Machinist.
7. Repeat the process to find the most features that the software will allow.
8. Create the problematic features using the Comments To Machinist feature.

Rename the last used .ems data file to hide the file from opening on startup.

In the CAD application try:

1. Menu Help | Self Test to see if there is a video compatibility issue.
2. Even if the above test passes try indicating that the test failed and follow the instructions.
3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.
4. Try converting some of your lines to Comments To Machinist to isolate where the problem is. This also allows you to place an order if needed.
   

In the CAD application try:

1. Menu Help | Self Test to see if there is a video compatibility issue.
2. Even if the above test passes try indicating that the test failed and follow the instructions.
3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

In the CAD application try:

1. Menu Help | Self Test to see if there is a video compatibility issue.
2. Even if the above test passes try indicating that the test failed and follow the instructions.
3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

Common remedies for printing issues:

1. Close and reopen the application.
2. Restart Windows.
3. Print from another application to determine if the problem is at the printer.
4. Check all the settings in the Print Design dialog and the dialog reached from the Print Setup button in the Print Design dialog.

For trouble printing the 3D preview:

1. Switch to unaccelerated rendering mode in Help | Self test | Next | Error | Activate software.
   

Please click here.

If the Job | Price command does not lead to a price it might be because an error is blocking the process. For example, if you did not specify a material a price cannot be computed. To resolve such issues, please resolve relevant error messages.

For common download/install issues please see Download / Install Troubleshooting.

For general help with 2D or 3D drawing please see our Video Tutorials.

Reviewing sample designs can help you with your design. See:

• Example approaches
• File | New | Sample Shapes
• File | Open | C:\Program Files\eMachineShop\Samples.

Also please visit the user discussion forum where you can see if someone else has reported a solution to an issue you are experiencing; ask a question to other users and to our engineers; or post a file for others to help with.

To correct this issue, please import this file into your registry.

For DXF make sure that your file is not binary and is for AutoCAD version 12 or less.

For IGES or STEP remove side view recesses and chamfers / rounds from holes and protrusions before importing.

Although most designs running on computers under three years old should take less than a couple of minutes to analyze and price, some designs can take substantially longer - as much as 20 to 30 minutes or more. If your computer appears to be frozen give it more time. If you have a design with a large number of repeating features, such as a 10 x 10 matrix of 100 holes, consider changing most of the elements to Comments To Machinist to allow the pricing system to complete faster. You can then revert those elements before placing the final order, or leave them as Comments To Machinist with a note such as "Machine these lines per the sample". You can also estimate the price by checking the change in price when you revert one of the elements.

If you are getting "Price file is in correct" or "Price file is up to date" during menu Job | Material or Job | Price:

1. Delete c:\program files\emachineshop\ems.dat
2. Restart the eMachineShop software.
3. The latest pricing file will be downloaded automatically.

In case of difficulty exporting to DXF, IGEs or STEP consider:

• removing lines from design one by one to isolate the problem.
• using Job | Analyze first and resolve any warnings.
  
• removing overlapping or intersecting lines.
• structure your eMachineShop CAD approach by adding shapes onto a base if possible instead of creating recesses in a larger block.
• for designs previously imported, change regions consisting of small straight line segments and arcs into regions with larger segments and circles where possible.
  

Try turning off snap-to-lines except when really needed.

Most of parts that have Analyze warnings can be manufactured. Software advises you possible fabrication limitations. You do not have to resolve all listed messages. Just take remedial measures to resolve messages important to you.