Software

Troubleshooting

Are you experiencing an issue related to the performance of our CAD software?  We want to help.  Browse the Frequently Asked Questions below or visit the user discussion forum. The forum is often the fastest and easiest way to get help. For help with the forum see the forum help section. You can use the forum to:

  • See if someone else has reported a solution to an issue you are experiencing
  • Ask a question to other users and to our engineers
  • Post a file for others to help with.

You can also contact us with any questions that cannot be answered by the site. 


Frequently Asked Questions

In the CAD application try:

  1. Menu Help | Self Test to see if there is a video compatibility issue.
  2. Even if the above test passes try indicating that the test failed and follow the instructions.
  3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

If you can't resolve the analyzer messages consider trying this approach:

  1. Make a backup copy of your design.
  2. Delete each line - one at a time - not all together.
  3. Repeat for each view.
  4. Use Edit | Undo to add one line back to the drawing.
  5. See if the design passes the Analyzer.
  6. If it passes, continue Undoing the deletions. If you find a line creating trouble change it to Comments To Machinist.
  7. Repeat the process to find the most features that the software will allow.
  8. Create the problematic features using the Comments To Machinist feature.

Rename the last used .ems data file to hide the file from opening on startup.

In the CAD application try:

  1. Menu Help | Self Test to see if there is a video compatibility issue.
  2. Even if the above test passes try indicating that the test failed and follow the instructions.
  3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

In the CAD application try:

  1. Menu Help | Self Test to see if there is a video compatibility issue.
  2. Even if the above test passes try indicating that the test failed and follow the instructions.
  3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

In the CAD application try:

  1. Menu Help | Self Test to see if there is a video compatibility issue.
  2. Even if the above test passes try indicating that the test failed and follow the instructions.
  3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

Common remedies for printing issues:

  1. Close and reopen the application.
  2. Restart Windows.
  3. Print from another application to determine if the problem is at the printer.
  4. Check all the settings in the Print Design dialog and the dialog reached from the Print Setup button in the Print Design dialog.
Please click here.

If the Job | Price command does not lead to a price it might be because an error is blocking the process. For example, if you did not specify a material a price cannot be computed. To resolve such issues, please resolve relevant error messages.

For common download/install issues please see Download / Install Troubleshooting.
For general help with 2D or 3D drawing please see our Video Tutorials.

Reviewing sample designs can help you with your design. See:

  • Example approaches
  • Tools | Create | Sample Shapes
  • File | Open | C:\Program Files\eMachineShop\Samples.
Also please visit the user discussion forum where you can see if someone else has reported a solution to an issue you are experiencing; ask a question to other users and to our engineers; or post a file for others to help with.
Download CAD Software

"Everything looks fine, and within specifications. I am very pleased with the excellent job!"
- Simon Garcia

 
Pad2Pad.com : Design printed circuit boards
online. Everything you need to build projects
and products is right here online!
eMachineShop.com | 31 Industrial Ave. | Mahwah, NJ 07430 | Phone 201-962-7511 | Questions? Contact us.

© 2009 eMachineShop.com | Admin | Site by Paradigm Site Ensemble CMS Copyright © 2009 Paradigm New Media, LLC. All rights reserved.