Install Troubleshooting
Are you experiencing issue with downloading or installing our CAD software? We want to help. Many of the issues related to download or installing the software have simple solutions. Browse our Frequently Asked Question section to find answers to common questions from users and customers. If you do not find the answer to your question in the frequently asked question area, we have also developed a user discussion forum related to our CAD software as well as general machining and engineering issues. We encourage our customers and visitors alike to become involved in the discussion forum. If you need help using the discussion forum, check out the forum help section. You can also contact us with any questions that cannot be answered by the site. Thanks again for your interest in eMachineShop!
If you already installed the CAD, please see the General Troubleshooting section.
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Frequently Asked Questions
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- Right click and choose Save Target As. (This can help if you get a message that your browser doesn't have a plug-in.)
- Download at a different time of day.
- Compare size of downloaded file against size shown on download page.
- If downloading
on a slow connection shared by several users considering running the download over night or when other users are
offline.
- Discuss the problem with your system administrator or Internet service provider.
- Use a computer of a co-worker or friend or one at a cybercafe.
- Have a friend download, copy to a CD, and mail to you.
- Note: If you connect to the Internet using a proxy server these settings will be automatically used by the download utility.
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- Choose View | Refresh and try again.
- Choose Tools | Internet Options | Delete Files and try again.
- Wait a day for your service provider to update its cache and try again.
- Ask your network administrator or service provider how to bypass the cache and get the actual file that is on our web site.
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For problems installing, please try these options:
- Download again.
- Install on another computer to insure that there are no problems on your primary computer.
- Download here instead of using the download utility application that is launched by the CAD - especially if you get an error about a missing DLL.
At eMachineShop, to ensure that our download capacity and functionality are reliable, our hosting utilizes multiple T3 fiber-optic connections. Difficulty in completing a download is very often an issue with your computer or a
general Internet slowdown.
If the above does not help, please contact us. |
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To uninstall the eMachineShop software:
- Choose Start | Settings | Control Panel | Add/Remove Programs.
- In the list of installed programs, select "eMachineShop" and click Remove or Uninstall.
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