FAQ's

Our Frequently Asked Question sections are filled with answers to common customer questions. Also see the discussion forum which covers our CAD software, general machining and engineering issues.  We encourage our customers and visitors alike to become involved in the discussion forum. If you need help using the discussion forum, check out the forum help section. You can also contact us with any questions that cannot be answered by the site.

Are you experiencing issues with downloading or installing our CAD software?  We want to help.  Many of the issues related to downloading or installing the software have simple solutions as shown below.


Trouble downloading our CAD software:

  • Right click and choose Save Target As. (This can help if you get a message that your browser doesn't have a plug-in.)
  • Download at a different time of day.
  • Compare size of downloaded file against size shown on download page.
  • If downloading on a slow connection shared by several users considering running the download over night or when other users are offline.
  • Discuss the problem with your system administrator or Internet service provider.
  • Use a computer of a co-worker or friend or one at a cybercafe.
  • Have a friend download, copy to a CD, and mail to you.
  • Note: If you connect to the Internet using a proxy server these settings will be automatically used by the download utility.

Is the downloading occurring instantly:

  • Choose View | Refresh and try again.
  • Choose Tools | Internet Options | Delete Files and try again.
  • Wait a day for your service provider to update its cache and try again.
  • Ask your network administrator or service provider how to bypass the cache and get the actual file that is on our web site.

Trouble installing our CAD software:

For problems installing, please try these options:

  • Download again.
  • Install on another computer to insure that there are no problems on your primary computer.
  • Download here instead of using the download utility application that is launched by the CAD - especially if you get an error about a missing DLL.

At eMachineShop, to ensure that our download capacity and functionality are reliable, our hosting utilizes multiple T3 fiber-optic connections. Difficulty in completing a download is very often an issue with your computer or a general Internet slowdown. If the above does not help, please contact us.


Trouble with the “Price” file:

Click here.

How do I uninstall the Software:

To uninstall the eMachineShop software:

1. Choose Start | Settings | Control Panel | Add/Remove Programs.

2. In the list of installed programs, select "eMachineShop" and click Remove or Uninstall.

CAD is already installed but you are having problems?

Please see the General Troubleshooting section.


Download CAD Software

Video Tutorial


"I was very impressed with my order. I hope that the injection molding service is as good."
- Peter Langer
PCB CAD program

Design printed circuit boards online at our PCB division - Pad2Pad.com

Design services
Visa Mastercard Amex Discover
eMachineShop.com | 31 Industrial Ave. | Mahwah, NJ 07430 | Phone 201-962-7511 | Questions? Contact us.

© 2014 eMachineShop.com | Admin | Site by Paradigm Site Ensemble CMS Copyright © 2014 Paradigm New Media, LLC. All rights reserved.