Our Frequently Asked Question sections are filled with answers to common customer questions. Also see the discussion forum which covers our CAD software, general machining and engineering issues. We encourage our customers and visitors alike to become involved in the discussion forum. If you need help using the discussion forum, check out the forum help section. You can also contact us with any questions that cannot be answered by the site.
Are you experiencing issues with downloading or installing our CAD software? We want to help. Many of the issues related to downloading or
installing the software have simple solutions as shown below.
Trouble downloading our CAD software:
- Right click and choose Save
Target As. (This can help if you get a message that your browser doesn't
have a plug-in.)
- Download at a different time of
- Compare size of downloaded file
against size shown on download page.
- If downloading on a slow
connection shared by several users considering running the download over
night or when other users are offline.
- Discuss the problem with your
system administrator or Internet service provider.
- Use a computer of a co-worker
or friend or one at a cybercafe.
- Have a friend download, copy to
a CD, and mail to you.
- Note: If you connect to the
Internet using a proxy server these settings will be automatically used by
the download utility.
Is the downloading occurring instantly:
- Choose View | Refresh and try
- Choose Tools | Internet Options
| Delete Files and try again.
- Wait a day for your service
provider to update its cache and try again.
- Ask your network administrator
or service provider how to bypass the cache and get the actual file that
is on our web site.
Trouble installing our CAD software:
problems installing, please try these options:
- Download again.
- Install on another computer to
insure that there are no problems on your primary computer.
- Download here instead of using the download
utility application that is launched by the CAD - especially if you get an
error about a missing DLL.
At eMachineShop, to
ensure that our download capacity and functionality are reliable, our hosting
utilizes multiple T3 fiber-optic connections. Difficulty in completing a
download is very often an issue with your computer or a general Internet
slowdown. If the above does not help, please contact us.
Trouble with the “Price” file:
How do I uninstall the Software:
uninstall the eMachineShop software:
1. Choose Start | Settings | Control
Panel | Add/Remove Programs.
2. In the list of installed programs, select
"eMachineShop" and click Remove or Uninstall.
CAD is already installed but you are having
Please see the General Troubleshooting section.