• Right click and choose Save Target As. (This can help if you get a message that your browser doesn't have a plug-in.)
• Download at a different time of day.
• Compare size of downloaded file against size shown on download page.
• If downloading on a slow connection shared by several users considering running the download over night or when other users are offline.
• Discuss the problem with your system administrator or Internet service provider.
• Use a computer of a co-worker or friend or one at a cybercafe.
• Have a friend download, copy to a CD, and mail to you.
• Note: If you connect to the Internet using a proxy server these settings will be automatically used by the download utility.

• Choose View | Refresh and try again.
• Choose Tools | Internet Options | Delete Files and try again.
• Wait a day for your service provider to update its cache and try again.
• Ask your network administrator or service provider how to bypass the cache and get the actual file that is on our web site.

• Download again.
• Install on another computer to insure that there are no problems on your primary computer.
• Download here instead of using the download utility application that is launched by the CAD - especially if you get an error about a missing DLL.
  

At eMachineShop, to ensure that our download capacity and functionality are reliable, our hosting utilizes multiple T3 fiber-optic connections. Difficulty in completing a download is very often an issue with your computer or a general Internet slowdown. If the above does not help, please contact us.

The eMachineShop software needs a current price file to allow automated pricing of your parts. Normally update of the file is handled automatically. But if you receive an error like "Unable to connect to server to update price file - the server name or address could not be resolved" (due to a firewall or another reason) download the price file manually as follows:

1. Close the eMachineShop program if open.
2. Refresh your browser.
3. Right click here, choose "Save Target As" or "Save Link As" and enter as follows:
   
   -
   - Then click Save.
   
   
4. If your browser changes the file name to anything other than ems.dat, rename the downloaded file to ems.dat after saving.
5. Close your browser and run the eMachineShop program again.
6. If you still get an error reboot your computer and try running the eMachineShop program again.

Updating the "price" file automatically:

• Check that you are connected to the internet - see if you can browse the internet.
• In the eMachineShop software try Order | Update price file while connected to the Internet.
• If Internet Explorer | Internet Options | Connection | LAN settings | Proxy is not empty, a proxy server could be interfering.
• In eMachineShop choose Edit | Preferences | Pricing | HTTP Proxy Server | Import Settings. If any values are imported try Order | Update price file again.
• See if the Help | Troubleshooting feature works by sending a test message.
• Try Edit | Preferences | Ordering | Advanced, Import Settings. If any values are imported try the Troubleshooting command again.
• Test to see that the email program you use is working by sending a test message.

If you are still having trouble downloading the "price" file, contact support and have the following:

• Your version of Windows
  
• Service pack version
  
• Type of internet connection
  
• Whether you downloaded the main application using the first, second, or third method
  
• and the results of the above tests.

1. Choose Start | Settings | Control Panel | Add/Remove Programs.
   
2. In the list of installed programs, select "eMachineShop" and click Remove or Uninstall.

Please see the General Troubleshooting section.

If you are getting "Price file is in correct" or "Price file is up to date" during menu Job | Material or Job | Price:

1. Delete c:\program files\emachineshop\ems.dat
2. Restart the eMachineShop software.
3. The latest pricing file will be downloaded automatically.