The eMachineShop software needs a current price file to allow automated pricing of your parts. Normally update of the file is handled automatically. But if you receive an error like "Unable to connect to server to update price file - the server name or address could not be resolved" (due to a firewall or another reason) download the price file manually as follows: - Close the eMachineShop program if open.
- Refresh your browser.
- Right click here, choose "Save Target As" and enter as follows:
Then click Save. - If your browser changes the file name to anything other than ems.dat, rename the downloaded file to ems.dat after saving.
- Close your browser and run the eMachineShop program again.
- If you still get an error reboot your computer and try running the eMachineShop program again.
Getting price file to update automatically Check that you are connected to the internet - see if you can browse the internet. In the eMachineShop software try Order | Update price file while connected to the Internet. If Internet Explorer | Internet Options | Connection | LAN settings | Proxy is not empty, a proxy server could be interfering. In eMachineShop choose Edit | Preferences | Pricing | HTTP Proxy Server | Import Settings. If any values are imported try Order | Update price file again. See if the Help | Troubleshooting feature works by sending a test message. Try Edit | Preferences | Ordering | Advanced, Import Settings. If any values are imported try the Troubleshooting command again. Test to see that the email program you use is working by sending a test message. If you contact support indicate your version of Windows, which service pack, type of internet connection, whether you downloaded the main application using the first, second, or third method, and the results of the above tests.
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