Technical Support
Before contacting support please:
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Make sure Help | About shows the
current version.
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Check the known issues page.
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In the program choose Help | Contents and see Appendix and
Troubleshooting.
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See the Video Guides .
Tech support is contacted thru
the CAD program via menu Help | Troubleshooting
where you can email support along with your design file.
If you are unable to download click
here.
If you downloaded and are unable to run the program, please
contact customer service.
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Design service
Although we strongly recommend that our customers do their
own designs in our CAD software, we offer the following design services:
making a CAD drawing from a concept or from a hand or paper drawing;
converting from another CAD format to eMachineShop CAD;
making a drawing from a physical part.
These services are offered at a rate of $30/hr.
If you need to send us a physical part to draw there is
an additional charge of $50 + return shipping if needed.
To proceed, provide your credit card via phone or fax and
fax or email your requirement or drawing to:
designer at emachineshop.com
If the work will take more than one hour we will provide an
estimate to you before proceeding. If we decline the work you will not be
charged.
You assume full responsibility for checking designs we
provide in terms of correctness, dimensions, safety, applicability, etc. If
you order parts based on a design we provide, you agree to accept parts
manufactured in accordance with the design under the same conditions as if
you made the design. |
