REQUEST A QUOTE GET FREE CAD
 
Home/Resources/CAD Help/Troubleshooting/Other Problems

Other Problems

Application does not open 

  1. Rename the last used .ems data file to hide the file from opening on startup.
  2. In the CAD application try menu Help | Video Troubleshooting to check for video driver compatibility.
  3. Even if the above test passes try indicating that the test failed and follow the instructions.
  4. Use Help | Troubleshooting and indicate to send in your design and explain the problem.

Program crashes or freezes or is slow

  1. In the CAD application try menu Help | Video Troubleshooting to see if there is a video compatibility issue.
  2. Even if the above test passes try indicating that the test failed and follow the instructions.
  3. Use Help | Troubleshooting and indicate to send in your design and explain the problem.
  4. Try converting some of your lines to Comments To Machinist to isolate where the problem is. This also allows you to place an order if needed.

Video problems ... screen painting ... hard to see lines ... lines disappear ... extra lines appear ... 3D view problems ... freezes?

In the CAD application try menu Help | Video Troubleshooting to see if there is a video compatibility issue.
Even if the above test passes try indicating that the test failed and follow the instructions.
Update your video driver: 
  1. Start | Control Panel | System or System and Security
  2. Device Manager | Display Adapters
  3. Right click on adapter | Properties | Driver tab
  4. Update driver
Use Help | Troubleshooting and indicate to send in your design and explain the problem.

Using workspace is too slow

Try turning off snap-to-lines except when really needed.
Also see the other solutions above about slowness.

Main window is transparent

Uncheck Edit | Preferences | General | Tracing Paper.

Was this information helpful?  YESSOMEWHATNO
SitemapCareersSuppliersPrivacyTerms of Use and Order Policies
eMachineShop | 31 Industrial Ave. | Mahwah, NJ 07430
Questions? Contact us
Subscribe and Get the Latest Tips, Updates and Tutorials.
Get the free easy-to-use eMachineShop CAD software and start designing your parts in minutes.
Video Tutorial Watch our brief introduction showing how to design, price and order custom parts at eMachineShop.
Design you printed circuit boards at our PCB division Pad2Pad.com. Bare boards or fully assembled.
Copyright © 2017, eMachineShop. All rights reserved.