If you received a shipment of parts from eMachineShop and believe the parts do not conform to your specifications, please provide the information below. After reviewing the submission we will advise you how to proceed.
First, please verify that your measurement is beyond the acceptable tolerance range per your selection in CAD menu Job | Settings | Specifications. Also see the checklist you confirmed before ordering – especially the links to: tolerances, completeness, variation and responsibility.
Please allow one hour for a confirmation email that the form was sent; 12 hours for confirmation that the form data was received; and 24 hours (excluding weekends) for the response.