eMachineShop CAD Help

Index

Quick Start

2D Drawing

3D Drawing

Bend Drawing

Ordering

Import & Export

Tolerance & Specifications

Miscellaneous

Materials & Finishes

Comments

Vocabulary & Glossary

Preferences


Troubleshooting

If direct ordering within eMachineShop CAD does not work or you need a manual quote

  • Email the .ems file as an attachment to ordserv@emachineshop.com with the subject “EMS Order” to request a manual quote.
  • eMachineShop will contact you with a price to proceed with your order.

If analyzer errors cannot be resolved

  • Make a backup copy of your design.
  • Delete each line one at a time, and repeat for each view.
  • Choose menu Edit > Undo to add one line back to the drawing.
  • Choose menu Job > Price/Analyze and see if the design passes.
  • If the design passes, continue undoing deletions one-by-one until you find the line(s) that are causing the issue.
  • If the lines that are causing the error are essential, change them to Comments to Machinist via the line type droplist and describe the situation.

If the analyzer or workspace takes too long or freezes

  • If your design has a large number of repeated features or line segments, change all lines but one to Comments to Machinist and add a comment specifying to machine all Comments to Machinist lines relative to the one line.
  • If you imported a DXF design, see Importing a DXF File or try using the Simplify Command.

If the software does not produce a price when prompted

  • An analyzer error may be blocking the process. Resolve as many error messages as possible.
  • Make sure you specify a material.
  • See “Analyzer Errors” section of troubleshooting.

If you receive the error message “unable to connect to server to update price file.”

  • Check your internet connection and ensure you are online.

If the price file doesn’t automatically download upon startup

  • Restart eMachineShop CAD and see if the price file downloads.
  • If the price file still doesn’t download, choose menu Edit > Preferences > Pricing and click Update Now.

If you can’t download CAD software

  • Right click on the download link and choose “Save Target As.”
  • Ensure your internet connection is strong.

If the application doesn’t open

  • Uninstall and re-download eMachineShop CAD.

If the workspace is transparent

  • Uncheck menu View > Tracing Paper.

If you recieve 3D Preview Errors

  • Check menu Edit > Preferences > Performance > Use Software Acceleration.

If you encounter any issues not covered in this section, please contact our tech support:

G. Program freezes before giving price

  • Although most designs running on computers under three years old should take less than a couple minutes to analyze and price, some designs can take substantially longer – as much as 20 to 30 minutes or more.
  • If you are unable to price even after commenting lines, please send your design eMachineShop via CAD menu Help | Troubleshooting, for analysis.

If the Job | Price command does not lead to a price

  • Although most designs running on computers under three years old should take less than a couple minutes to analyze and price, some designs can take substantially longer – as much as 20 to 30 minutes or more.
  • If you are unable to price even after commenting lines, please send your design eMachineShop via CAD menu Help | Troubleshooting, for analysis.

For error, “Unable to connect to server to update price file”

  • Although most designs running on computers under three years old should take less than a couple minutes to analyze and price, some designs can take substantially longer – as much as 20 to 30 minutes or more.
  • If you are unable to price even after commenting lines, please send your design eMachineShop via CAD menu Help | Troubleshooting, for analysis.

If you can’t get the price file to download automatically, download the price file manually shortly before placing each order

  • Although most designs running on computers under three years old should take less than a couple minutes to analyze and price, some designs can take substantially longer – as much as 20 to 30 minutes or more.
  • If you are unable to price even after commenting lines, please send your design eMachineShop via CAD menu Help | Troubleshooting, for analysis.

H. Program freezes before giving price

  • Although most designs running on computers under three years old should take less than a couple minutes to analyze and price, some designs can take substantially longer – as much as 20 to 30 minutes or more.
  • If you are unable to price even after commenting lines, please send your design eMachineShop via CAD menu Help | Troubleshooting, for analysis.

If the Job | Price command does not lead to a price

  • Although most designs running on computers under three years old should take less than a couple minutes to analyze and price, some designs can take substantially longer – as much as 20 to 30 minutes or more.
  • If you are unable to price even after commenting lines, please send your design eMachineShop via CAD menu Help | Troubleshooting, for analysis.

For error, “Unable to connect to server to update price file”

  • Although most designs running on computers under three years old should take less than a couple minutes to analyze and price, some designs can take substantially longer – as much as 20 to 30 minutes or more.
  • If you are unable to price even after commenting lines, please send your design eMachineShop via CAD menu Help | Troubleshooting, for analysis.

If you can’t get the price file to download automatically, download the price file manually shortly before placing each order

  • Although most designs running on computers under three years old should take less than a couple minutes to analyze and price, some designs can take substantially longer – as much as 20 to 30 minutes or more.
  • If you are unable to price even after commenting lines, please send your design eMachineShop via CAD menu Help | Troubleshooting, for analysis.